Head of Facility Management

Facilities Manager
The Facilities Manager provides leadership and accountability for the safe, efficient, and effective operation of all Friend Health – HRDI facilities. The Manager oversees day-to-day facility operations, vendor and contractor management, facilities-related projects, and space utilization across multiple locations.
This role is responsible for ensuring compliance with regulatory codes (fire, life safety, ADA, OSHA, Joint Commission), overseeing security and emergency preparedness, managing facilities budgets, and driving continuous improvement across facilities services. The Facilities Manager supervises in-house staff and external vendors, manages capital improvement projects, and partners with clinical and administrative leadership to ensure facility environments support excellent care and services.
Facilities Operations & Maintenance

Develop and oversee preventive maintenance programs for all MEP, life safety, and building systems.
Conduct routine facility inspections to ensure safety, compliance, and efficiency.
Manage fire systems, life safety equipment, and elevator inspections.
Oversee 24/7 facility readiness and emergency preparedness plans, including drills and documentation
Manage and track facility work orders, response times, and service outcomes using PropertyTrak or similar system.
Vendor & Contract Management

Source, select, and manage facility service vendors (HVAC, janitorial, landscaping, security, etc.)
Negotiate service contracts and ensure performance to contract terms
Conduct vendor performance reviews and audits
Facilities Budget & Financial Management

Develop and manage the annual facilities operating budget and capital projects budget
Track and report on expenditures, forecasts, and financial risks
Project & Construction Management

Lead facilities-related construction, renovation, and space planning projects
Manage project scopes, timelines, budgets, and vendor performance
Coordinate with architects, engineers, contractors, and internal stakeholders
Leadership & Supervision

Supervise Facilities Specialist(s), providing coaching, development, and performance management.
Oversee daily operations of in-house and contracted personnel.
Foster a positive, service-oriented team culture.
Conduct regular team meetings and training sessions on safety and compliance.
Customer Service & Stakeholder Collaboration

Serve as primary point of contact for facilities-related issues across FH-HRDI locations.
Partner with clinical, operational, and administrative leaders to proactively meet facility needs.
Develop and maintain facility-related policies and procedures.
Compliance & Risk Management

Ensure organizational compliance with all relevant safety and environmental regulations.
Manage facility risk assessments and mitigation plans.
Prepare for and participate in external regulatory inspections and audits (e.g., Bachelor's degree in Facilities Management, Engineering, Construction Management, or related field preferred.

• 5+ years of progressive experience in facilities management, healthcare or multi-site preferred.
• 3+ years of supervisory experience, including staff performance management.

Expertise in vendor management and contract negotiation.
Strong project management capabilities (renovations, relocations, capital projects).
Demonstrated budget management and financial acumen.
Proficiency in facilities management software (PropertyTrak preferred) and Microsoft Office Suite.
Ability to manage priorities across multiple sites.
Preventive Maintenance Compliance: Achieve 95% on-time completion of scheduled preventive maintenance across all facilities.
Vendor Performance: Maintain 90% or higher average score on vendor performance reviews.
Maintain facilities budget variance within ±5% on a quarterly basis.
Facilities Issue Resolution: Resolve 90% of priority facility work orders within 48 hours.
Capital Projects Delivery: Complete 100% of approved capital projects on time and within budget.
Ensure all facilities achieve full readiness for annual regulatory audits (e.g., The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) Primarily administrative with field oversight of multiple sites.
Must be able to conduct facility inspections and site visits.
Exposure to indoor and outdoor facility environments and occasional use of PP.
This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.
Medical, Dental, and Vision Insurance

• 403(b) Retirement Plan with Employer Contributions
• Paid Time Off (PTO) & Paid Holidays
• Life Insurance & Disability Coverage
• Tuition Reimbursement & Professional Development Opportunities
• Wellness Programs & Employee Assistance Programs (EAP)

We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.
As Facilities Manager, you will play a vital role in shaping our physical spaces to support patients, staff, and the community. If you're a leader with a passion for operational excellence and continuous improvement, we invite you to join our team and help us advance our mission!