Head of Client Support Services

The Regional Service Manager is a hands‑on leader responsible for driving service performance across a multi‑location territory. This role leads and develops field technicians, improves operational efficiency, and ensures exceptional customer service while delivering on revenue and profitability goals. Ideal for a leader who thrives in fast‑paced environments and knows how to balance people, performance, and customer expectations.

What You Will Do Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings.

Work daily with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion.

Participate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training plan.

Manage technician performance through coaching and direction under the direction of the District Manager.

Review district performance with the District Manager monthly to identify needed improvements to achieve sales and profitability budgets.

Work with Parts Department on parts issues, shipping, and delivery.

Actively build strong relationships with key stakeholders in the customer’s organization.

Proactively manage customer relationships to effectively solve issues and demonstrate value.

What Is In It For You Utilize your managerial and leadership skills to support and lead a high‑performing team.

Become part of a field service support management team with advancement opportunities.

Basic Qualifications Associate degree and two years of people‑management experience, or a combination of Smart Care experience, people‑management or education experience equivalent to a Bachelor’s degree (1.5 years of experience = 1 year of post‑secondary education).

Must be able to read and write in English.

Immigration sponsorship not available for this role.

Preferred Qualifications Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience.

Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.

Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.

About Smart Care Solutions Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Our strong reputation and leading customer service stems from our high‑quality technician base, breadth of services and quick response times. We are OEM‑agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at View email address on click.appcast.io.