Associated Bank - Banker

Bank Teller

Personal & Commercial Banking

Job Description: This role plays a vital role in bringing TD's human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarityhelping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD's risk and regulatory standards.

Combines transactional excellence with the capability to help clients find the right solutions through needs based engagement. Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners

Can serve as first point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience

Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help clients achieve their financial objectives

Demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions

Engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships

Performs and decisions a broad range of client transactions and multi-step activities within established financial limits

Can serve as an escalation point as needed

High school diploma or GED

• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Ability to complete required job-related training upon hire
• Proficient in Microsoft Office

~ Customer Accountabilities:

Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners

Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy

Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals

Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities

Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes

Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client

Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards

Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure

Protects TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it

Completes required training and continuously strengthens risk and compliance knowledge

Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team

Takes accountability for outcomes and performance by participating in performance and development activities; Domestic Travel Occasional

International Travel Never

Operating standard office equipment - Continuous

Reading, writing and comprehending instructions Continuous

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health

TD Bank