Head of Operations & Business Management

Job Summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer‐focused individuals who want to join our team as an Operations Manager. In this role you will lead and develop a team of salaried and hourly talent, maintaining the highest levels of safety, quality, attendance, and performance. Managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data‐driven decisions and analytical problem‐solving. You will also play a key role in ensuring customer orders are delivered on time and to the correct location. Work Context Our Operation's workflow has three major components: First mile – where the product is housed and ready for order; and Last mile – when the product is delivered to the customer's door. Each workflow may vary slightly, but the vision and dedication to the customer is constant. Key Responsibilities Support, mentor, and motivate your salaried and hourly workforce. Lead large‐scope projects with site and regional impact. Manage safety, quality, productivity, and customer delivery promises. Collaborate with all support teams—including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources—to develop plans that meet business objectives. Stand or walk for up to 12 hours during shifts. Work in an environment where the noise level varies and can be loud. Continuously climb and descend stairs (applies to sites with stairs). Basic Qualifications 3+ years of employee and performance management experience. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Work a flexible schedule/shift/area, including weekends, nights, and/or holidays. Preferred Qualifications 1+ years of performance metrics, process improvement, or lean techniques experience. Experience managing a team of 2+ salaried employees and 70+ indirect employees. Experience scoping, leading, and implementing process improvements through Lean, Kaizen, or Six Sigma. Excellent customer service, communication, and interpersonal skills. Track record of meeting or exceeding department performance goals. A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments. Your Amazon package will include sign‐on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at Equal Opportunity Employer Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit #J-18808-Ljbffr