Teller / Bank Teller - Nights

SCOPE:

The primary responsibilities of this position are to help service customers with the paying and

receiving functions of the bank including answering customer questions and addressing their

concerns to deepen customer relationships and attract additional customers.

AREA OF RESPONSIBILITY:

Transaction Processing

Records customer transactions and issues receipts

Balances daily transactions and reports discrepancies to the Head Teller

Processes checks and cash, following the specified procedures

Orders money supply for the bank, and counts incoming cash

Places holds on accounts, processes change orders and accepts loan payments

Regulates automated teller machines and night depository

Balances cash drawer at the end of the shift, reporting any discrepancies to the Head Teller

Customer Service

Promotes and informs customers of the bank's products and services

Answers customer questions

COMPETENCIES:

Communicating

Communicates in a straightforward and assertive fashion

Updates relevant people with timely information

Listens carefully to what others are saying

Respects and considers all opinions, even counter-opinions

Demonstrating Integrity

Assumes responsibility for mistakes and failures

Demonstrates consistency between what is said and what is done

Behaves according to sound ethical and legal standards

Working with Others

Is respectful of others

Balances individual goals with team goals

Builds and maintains productive relationships with people throughout the organization

Adapting to Change

Maintains composure in frustrating situations

Demonstrations flexibility in working with others

Adapts to help others adapt to change

Client Service

Effectively responds to customer needs

Answers customer questions and fully addresses their concerns

Quickly and practically solves customer's problems

Demonstrates appropriate discretion; keeps confidential information private

Representing the Bank

Demonstrates good interpersonal communication and presentation skills

Manages difficult customer situations and treats others with respect

Maintains a neat and professional appearance

Professional Excellence

Demonstrates a consistently high level of professional judgment

Provides customers with accurate and reliable financial information

Demonstrates strong customer service and communication skills

Maintains independent and objectivity in carrying out job responsibilities

JOB KNOWLEDGE:

General business and financial knowledge

Teller job knowledge

Knowledge of department-related financial services regulations and compliance

Knowledge of fraud: prevention and detection

Knowledge of the company's products, services and policies

COMPLIANCE

All positions within Home Bank SB must comply with all state and federal laws and regulations

as per the Bank's compliance policies and procedures.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office

equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The

employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach

with hands and arms. POSITION TYPE

This is a full-time position.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight

travel may be expected.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties, or responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice.

EDUCATION AND OTHER REQUIREMENTS:

• Prefer a high school degree or equivalent.
• 1-2 years experience in a related position preferred.
• This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.
• Must have the dexterity to count money.
• Must be able to lift at least 30 lbs.
• Must be able to sit or stand for an extended period of time.