Head of Delivery Management

About the Role SmarTek21 is seeking an experienced Delivery Manager to join our leadership team. The successful candidate will be responsible for providing end-to-end technical oversight, operational execution, and financial governance across multi-account client engagements spanning software engineering, cloud infrastructure, enterprise integrations, and managed services, while leading distributed onshore and offshore delivery teams to drive client satisfaction, delivery excellence, and gross-margin profitability.

Provide technical leadership and architectural oversight across software engineering, cloud infrastructure, DevOps, enterprise integrations, and managed services engagements.
Review solution architectures, technical estimates, dependencies, and implementation approaches to guarantee solutions are robust, scalable, secure, and supportable.
Guide cross-functional teams in adopting modern engineering practices, including CI/CD pipelines, automated testing, observability, reliability, and structured release management.
Own end-to-end delivery performance across multiple client accounts, managing scope, schedule, budget, quality standards, risk registers, and executive client satisfaction.
Translate Statements of Work (SOWs) into comprehensive delivery plans with defined milestones, resource staffing plans, clear governance protocols, and acceptance criteria.
Manage engagement financial operations, resource utilization, forecasting, and gross-margin performance while proactively mitigating budget slippage or margin deterioration.
Lead and develop distributed delivery teams utilizing onshore and offshore resource models, balancing technical complexity, cost optimization, and delivery risk.
Serve as the primary executive escalation and delivery contact for client stakeholders, leading governance cadences, quarterly service reviews, and recovery plans.
Partner with Sales and Solutions teams on RFP/RFI responses, pre-sales estimates, SOW authoring, commercial assumptions, and strategic account expansion.
Evaluate and integrate AI tools, automated testing frameworks, and process automations to continuously optimize team delivery velocity and operational efficiency.

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 7+ years of overall experience in technology, including 5+ years leading technical delivery across multiple projects or enterprise client accounts.
• Demonstrated experience in an IT services, consulting, systems integration, or managed services environment.
• Strong engineering or architecture foundation, with deep subject-matter expertise in at least one technical domain and broad working knowledge across application development, cloud, infrastructure, and enterprise integrations.
• Demonstrated ownership of engagement financials, including budgeting, staffing models, resource utilization, and delivery profitability (P&L/gross margins).
• Proven track record of managing and mentoring geographically distributed teams across onshore and offshore delivery models.
• Deep working knowledge of Agile delivery frameworks, DevOps practices, SDLC governance, and production support operations.
• Demonstrated capability to evaluate, challenge, and validate technical estimates, solution architecture decisions, and implementation assumptions.
• Proven experience in executive stakeholder management, conflict resolution, technical escalation management, and troubled account turnaround/recovery.

Hands-on experience delivering enterprise solutions on major cloud platforms (AWS, Azure, or Google Cloud).
Familiarity with enterprise platforms and SaaS ecosystems such as ServiceNow, Microsoft 365, Microsoft Dynamics, or equivalent.
Practical experience implementing AI-enabled solutions, automation frameworks, or managing complex enterprise security and compliance requirements.
PMP, PMI-ACP, CSM, SAFe, ITIL, AWS Certified Solutions Architect, or Azure Solutions Architect Expert).

Additional Compensation: performance bonus

Benefits: Medical, dental, vision, 401(k), life insurance, disability coverage, paid holidays, and a Paid Time Off (PTO) program that meets or exceeds applicable Washington paid sick leave requirements. Employment Type: Full-Time
Standard business hours with flexibility to accommodate coordination across global time zones and offshore delivery teams.
Travel Requirements: Potential travel requirements for client visits/reviews

SmarTek21 is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to any status protected by applicable federal, state, or local law.