Head of Operations & Business Management

Duration: 13 Weeks Contract

Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. In collaboration with the Operation Manager, develops business and operations plans for assigned areas, programs, and services. Maintains facilities by planning space allocations, layouts, and floor moves. Arranging for and supervising building maintenance.

Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer, and disposal of records.

Maintains equipment by planning equipment procurement and maintenance. Assists with the development of procedures that support the quality and timely support patient care services. Ensures appropriate physician, locum, allied health professional, technician and staff coverage for all areas. Participates in the design and supports the operational implementation of organizational new workflows, processes, programs, and technologies.

Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in the provision of clinical services.

Functions as a key resource for staff and physicians in the utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system-related issues, identification of opportunities for improvement and implementation of key systems and system and workflow improvements.

Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff. In conjunction with the executive and medical leadership, provides direct supervision of physician extenders. Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement proficiencies, work assignments, schedules, orienting, training, in‑services, performance evaluation, compensation, mentoring, discipline and terminating employment. Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.

3+ years of medical office experience, preferably in a multi-specialty setting

Previous practice management experience.

Ability to handle confidential or sensitive information with discretion.

Ability to learn and operate multiple computer systems effectively and efficiently.

High School Diploma or equivalent

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national origin, disability, or status as a protected veteran.

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