Field Engineering Support

Taurean Consulting Group is a 100% Woman-Owned IT Staffing and Project Solutions company built on deep relationships. With over 25 years of experience in Technology Staffing, we match candidates to the culture of an organization as well as required skill sets.
A client of ours is looking for Field Engineers to support the deployment and implementation of emergency call handling technology for public safety agencies throughout the United States. This role will configure, test, troubleshoot, and support complex on-premises and cloud-hosted systems at customer locations.

This is a on-site (different locations), contract opportunity requiring approximately 75% travel. Candidates may live anywhere in the United States, although candidates based in the Westen U.S. are especially encouraged to apply. Las Vegas-based candidates are also encouraged to apply due to ease of travel from Las Vegas Airport. Travel is generally Monday through Friday, with occasional Sunday travel. Assignments are typically a few days at each customer site rather than several consecutive weeks.
What You'll Do
Deploy and implement emergency call handling systems at public safety customer locations
Configure supported on-premises, hybrid-cloud, SaaS, and cloud-hosted solutions
Perform site verification and system testing before transitioning systems into production
Configure and troubleshoot connectivity between customer infrastructure and cloud-hosted environments
Support customers and channel partners throughout system deployment and production cutover
Provide post-cutover support and resolve installation or quality issues
Document system changes, cloud configurations, integrations, and implementation activities
Support system upgrades, cloud migrations, and related implementation procedures
Troubleshoot Windows-based servers, virtualized environments, networks, hardware, and connected systems
Communicate clearly with customers, project teams, and technical stakeholders
Organize assignments, documentation, travel, and follow-up activities while working independently
What We're Looking For

• 2-3+ years of IT, field engineering, systems implementation, deployment, integration, or technical support experience
• Experience implementing or supporting complex technology solutions in customer environments
• Working knowledge of TCP/IP networking and basic troubleshooting of switches, routers, and firewalls
• Experience with Windows Server and workstation operating systems
• Experience with virtualization platforms such as VMware, Hyper-V, or KVM
• Exposure to cloud platforms or cloud-hosted applications
• Experience troubleshooting connectivity and multi-system integrations
• Familiarity with SIP, VoIP, telephony, or call-processing technology is helpful
• Strong troubleshooting, critical thinking, and problem-solving skills
• Strong customer-facing communication and organizational skills
• Ability to learn new technologies and complete product-specific training
• Ability to work independently while remaining receptive to coaching and technical direction
• Willingness and ability to travel approximately 75%

Preferred, But Not Required
Experience deploying public safety, 911, emergency communications, or mission-critical systems
Experience with Motorola VESTA or other emergency call handling platforms
Experience with Microsoft SQL Server or Linux
Experience with Azure, AWS, or private-cloud environments
Experience with Active Directory, SSO, APIs, or identity management
Experience with Cisco IOS or Fortinet FortiGate
CompTIA Network+, Security+, or an entry-level cloud certification
Bachelor's degree in Engineering, Information Technology, Software Engineering, or a related field

Additional Requirements
Must be able to pass required background checks and fingerprinting, CJIS eligibility, fingerprinting, and potentially different screening requirements by jurisdiction.
Must be eligible to obtain required Criminal Justice Information Services, or CJIS, certification
Must be prepared to complete jurisdiction-specific screening when required
Must be available for approximately 75% travel throughout the United States
Must be able to work on a W-2
Engagement Details
Location: Remote within the United States with approximately 75% travel
Travel schedule: Primarily Monday through Friday, with occasional Sunday travel
Contract term: Anticipated 6-9 month contract
Openings: Up to five positions
Training: Product-specific onboarding and training will be provided
Travel time: Billable
Training time: Billable
Overtime: Billable when required and approved
Travel expenses: Airfare and hotel reimbursed at reasonable and customary rates; meals reimbursed according to applicable per diem guidelines
Start: As soon as qualified candidates are identified

Compensation
Pay: Up to $28-30per hour, depending on experience plus approved reimbursed travel expenses.