Customer Service / Dispatcher / Call Center

The DSR schedules and coordinates technician dispatch, communicates with customers regarding appointment times and service updates, and serves as a customer's primary point of contact for service scheduling. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic office environment.

1-2 years of customer service, dispatch, or call center experience. - Proficiency with scheduling/dispatch software and CRM systems. - Communicate with customers regarding appointment confirmations, arrival windows, and updates. - Answer inbound calls and respond to customer inquiries regarding service requests. - Maintain accurate records of dispatch activity and customer interactions in the CRM/scheduling system. - Escalate complex customer issues or scheduling conflicts to the DSR Lead or Supervisor DSR as needed. - Support other administrative and customer service tasks as assigned.

Comprehensive Benefits: Medical, dental, and vision coverage; company-paid holidays; life and disability insurance; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

Purpose-Driven Work: Every role in the field, office, or leadership makes a real impact by helping families and communities stay safe and comfortable.

Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs you'll always know where you can grow next.

Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.