Client/Customer Support Rep

Client Relations Specialist
Meirowitz & Wasserberg, LLP, is a trial law firm dedicated to helping injured people get the justice they deserve. We are looking to add a Client Relations Specialist to serve as a key point of contact for clients and help streamline communication between clients and our various departments. This role will primarily support our Asbestos practice, with the potential to assist our Personal Injury practice as well.

The ideal candidate will have strong client service and communication skills and be comfortable handling a high volume of client calls, answering questions, researching issues, and coordinating with multiple internal teams. This person will serve as a liaison between clients and attorneys and between clients and departments including Releases, Liens, Estates, and Settlement Distributions, helping resolve routine questions while ensuring more complex matters are directed to the appropriate team member.

This is an administrative, highly client-facing role that will help improve the client experience while allowing paralegals and attorneys to focus on substantive case work. The position is based full-time in our Manhattan office.

Serve as a primary point of contact for clients calling with questions or requests related to their cases.

Help filter and redirect incoming client calls to the appropriate team member when a matter requires more substantive or specialized assistance.

Handle sensitive and confidential client information with professionalism and discretion.

Perform additional administrative and client relations tasks as required.

Experience in client relations, customer service, case management, or a similar client-facing administrative role.

Experience working in a law firm or other professional services environment.

Familiarity with Personal Injury or Asbestos litigation.

Experience working with legal case management systems, including SmartAdvocate

Bilingual in Spanish and English.

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