Head of Client Support Services

Service Manager

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. Concord 1441 has 218 units and is located in Concord, CA. The schedule is Monday through Friday 9:00 am to 6:00 pm. The target pay is $36.33 per hour + eligible for 20% annual discretionary bonus.

The Service Manager leads the essential maintenance function at our communities, ensuring curb appeal, cleanliness, make readies, service requests, and ongoing maintenance. This role is critical in providing residents with essential services and maintaining their enjoyment of the community. You are integral to the smooth day-to-day operations and serve as a community ambassador, exemplifying our company values. The Service Manager must strategically and effectively lead a diverse team, aligning with the community management team and organizational values.

Technically proficient with various building mechanical components and a hands-on, advisory disposition.

Leadership-focused with high standards of excellence and a passion for mentoring and coaching team members.

Customer service-oriented professional who remains calm and professional when addressing resident concerns.

Skilled in risk assessment and decision-making within the maintenance function, helping to minimize incidents and ensure safety.

Lead and oversee the service team, ensuring high performance and efficiency.

Conduct daily meetings and provide coaching and mentoring to the team.

Organize and lead training sessions in partnership with the Maintenance Training Manager.

Collaborate with the Community Director on personnel performance, operations, and budget.

Foster a customer-focused culture of respect, responsiveness, and efficiency.

Manage and complete service requests and prepare vacant apartments.

Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).

Ensure the quality of work performed by contractors and service providers.

Perform routine fire and life/safety inspections and annual unit inspections.

Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

Move up to 25 lbs independently, 50 lbs with assistance, and 75150 lbs with material handling equipment.

Ability to work indoors/outdoors in all weather conditions; Mandatory on-call rotation for evenings, weekends, and holidays.

5+ years of related experience in residential property maintenance.

• 2+ years of leadership experience overseeing a maintenance team.
• Valid driver's license for operating community vehicles and/or golf carts.
• Multi-Family housing experience is preferred.
• Competency in RealPage/OneSite or other property management software is preferred.
• We're proud to provide benefits that support your health and growth, including:

Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.

PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.

A 401 (k) plan with potential company match to help you plan for the future.

Tuition reimbursement to support your continuous learning and career development.

Team members receive exclusive housing discounts at Prime-managed properties, because we believe the people who build great communities should get to be part of them.

Join Our Team: If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Please Note: To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non-negotiable.