Technology Advocate - Telecommute

Sepire is a marketing services and communications distribution company specializing in complex, compliance-driven solutions. As a technology-forward organization, we deliver automated, secure, and personalized communications across print, mail, fulfillment, and digital channels.

The Client Advocate (CA) serves as the primary point of contact for assigned client programs, acting as both a client champion and an internal driver of execution. This role ensures day-to-day success and long-term satisfaction by managing projects, anticipating client needs, resolving issues, and coordinating across departments.

The CA is responsible for supporting omni-channel communications delivery (print, digital, and fulfillment), managing job tracking and documentation, and works alongside internal stakeholders to ensure accurate, timely, and high-quality execution. This is a critical role that combines account management, operations coordination, and proactive problem solving.

Develop a deep understanding of client goals, program structure, and communication needs

Maintain working knowledge of all internal technologies, tools, and processes from intake to fulfillment

Ensure program documentation, assets, and job tickets are complete and current

Serve as the client’s primary contact for program execution, providing proactive communication and status updates.

Represent Sepire with professionalism, urgency, and empathy while advocating and managing client needs internally.

Anticipate risks, resolve issues promptly, and escape concerns as needed to maintain service standards.

Project & Operations Coordination

Manage project timelines, flag scheduling conflicts, and ensure efficient job tracking and resolution.

Process Optimization & Compliance

Identify process inefficiencies and recommend improvements to mitigate discrepancies and enhance team performance

Ensure compliance with security, regulatory, and client-specific requirements (e.g., Demonstrated ability to manage multiple projects and competing priorities.

Proficiency in Microsoft Office and CRM platforms

Strong understanding of mailing, shipping, and fulfillment processes.

Bachelor’s degree or equivalent experience; exposure to variable data, digital communications, or marketing platforms a plus.

Comfortable navigating complexity, ambiguity, and compliance-heavy environments.

Note: This is an in-office position. Remote or hybrid arrangements are not available for this role.