Head of Operations & Business Management

Warranty and Finance contract closings
Responsible for evaluating initial sales agreements against final finance documents
Uses discretion to create final sales agreements to coincide with the finance documents
During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents
Project Coordination with contractors, project costing
Responsible for gathering bids through project completion.
Has discretion to identify best vendor for each individual project
Has discretion to switch vendors if not satisfied with work quality or progress
Has authority to alter scheduling of vendor work based on changes in customer or company priorities
Routinely search for recommended new vendors or for the elimination of poor quality vendors
Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements
Customer Service Scheduling
Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion
Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation
Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution
Data base management
On their own judgement allowed to use company applications to update information missing from deals as seen fit
High School Diploma
~Willing to Travel up to 50% locally and during normal business hours

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