Head of Operations & Business Management

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise - we’re a team united by a relentless passion for our fans and a commitment to innovation. Fanatics, Inc. is looking for an energetic and dynamic Warehouse Supervisor to join our Fulfillment and Manufacturing team in Aberdeen, MD. In this role, you will oversee daily operations at our Distribution Center, leading and coordinating processes to ensure safety, quality, productivity, and accuracy. Supervise all shipping, receiving, and order processing activities, maintaining a visible presence on the distribution center floor throughout the shift.

Review, prioritize, and organize operational activities during the shift.

Forecast staffing needs to meet business demands and participate in the interviewing and hiring process.

resolve personnel issues in partnership with the HR Manager and Senior Management.

Manage personnel issues including vacation approvals, timecard approvals, overtime, hiring, and training in collaboration with HR and Senior Management.

Develop and implement process improvements to enhance departmental efficiency.

Assist Senior Management with the development and enforcement of policies and procedures.

Complete required administrative tasks, including preparing reports and correspondence.

Enforce safety programs, conduct required safety training and ensure compliance with safety guidelines.

Perform other duties as assigned by management.

Analyze large data sets to inform decisions and execute action plans.

Manage employee performance, quality, and development through performance management.

Responsibilities include interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining employees, addressing barriers, and resolving problems.

Experience managing teams of 30 or more.

Proficient in Microsoft Office applications.

Knowledge utilizing Warehouse Management Systems (Manhattan Preferred) and Oracle.

Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings.

Familiarity with Lean, Six Sigma, or other process improvement methodologies.

Bachelor’s Degree or 1-3 years of relevant experience within the company preferred.

Bilingual in Spanish is a plus.

We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

The role requires constant attention to safety, environmental, and health concerns.

Bilingual - Spanish and English

Experience with Manhattan and Oracle systems

Position Type/Expected Hours of Work: Full-time, Monday to Friday. Flexible shifts, including day or night shifts, with occasional weekends during peak periods.

Travel
Increased travel should be expected during the first few months (up to 10%). With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.

Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future.