Head of Operations & Business Management

Flexjet is seeking an experienced and dynamic Cabin Operations Manager (COM) to lead the day-to-day management of our Global Cabin Services operation.Based at our Cleveland, Ohio headquarters, the Cabin Operations Manager is responsible for the operational leadership, performance, engagement and development of the Cabin Server team while ensuring the consistent delivery of Flexjet's world-class Owner Experience.Reporting directly to the Senior Leadership Team, the Cabin Operations Manager serves as the operational leader of the Cabin Services department, balancing people leadership with operational excellence. The Cabin Operations Manager is a visible leader who champions Flexjet's culture, values and service philosophy every day, ensuring Cabin Servers are supported, accountable and equipped to consistently deliver exceptional service.Although this is primarily a ground-based leadership role, operational flying may be required from time to time to maintain operational credibility, support the business and remain connected to the onboard experience.DUTIES & RESPONSIBILITIESOperational LeadershipLead the day-to-day operational management of the Global Cabin Services team.Partner closely with Flight Operations, Crew Services, Training, Owner Experience, Safety, Standards and HR to deliver seamless operations.Support irregular operations and operational recovery during disruption.Travel as required to support the operation, conduct meetings, audits and team engagement activities.Foster a culture of accountability, ownership, collaboration and continuous improvement.Conduct performance reviews, development discussions and career planning.Recognize exceptional performance and identify future leaders within the department.Manage performance concerns promptly and fairly in partnership with Human Resources.Drive continuous improvement across cabin service standards, consistency and Owner satisfaction.Partner with Training to identify coaching opportunities and service development initiatives.Maintain oversight of service quality metrics, customer feedback and operational performance indicators.Support change management initiatives and help embed new operational processes.Partner with Crew Services to optimize scheduling and resource allocation.Monitor operational readiness including aircraft stocking standards, inventories, onboard equipment and cabin readiness.Ensure departmental policies and procedures remain current and aligned with company objectives.Participate in cross-functional initiatives supporting business growth and operational excellence.Prepare regular updates and presentations highlighting departmental performance, risks and opportunities.Lead departmental projects and continuous improvement initiatives.EDUCATION & EXPERIENCEBachelor's degree or equivalent work experience in aviation, hospitality, business, or a related field.4+ years of experience in cabin services, aviation operations, or luxury customer service.Experience leading, coaching, and supporting front-line teams in a fast-paced environment.Strong background in customer service, team development, and day-to-day operational coordination.