Head of Delivery Services (m/f/d)

Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager
Lead, guide and direct drivers and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules
Enforce understanding and compliance with all Company policies and procedures; Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
Responsible for equipment assignment and accountability (trailers and tractors)
Review freight movement schedules and communicates with drivers regarding customer delivery expectations
Communicate with customer regarding scheduling problems; interactively solves customer concerns
Conduct continuous analysis and direction of vehicle and driver assignments; Direct compilation and issuance of delivery timetables
Responsible for proper communication to customers via phone, fax or email
Oversee and responsible for all paperwork associated with the city operation to ensure it is handled timely and correctly by drivers and clerks
Conduct safety training as needed following vehicle accidents, a workers compensation incidence, road observations and notices of violations
High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred
Prior management, dispatch and dock experience required, preferably in LTL trucking industry
Must be knowledgeable of local metropolitan area
Team building and interpersonal skills
Excellent planning and organization skills
Must have good computer skills (AS/400 & MS Office a plus)
Must be able to work any shift including nights and/or weekends and in any weather condition
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. Job Category Terminal Office and Field Leadership
Locations Wilmington, MD (On-site)
Job Schedule Full time
Job Shift Day Shift