Head of Operations (Remote)

Install the Engine. Scale the Machine.
This is not a typical "Head of Ops" role. This is a scale inflection role.
Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.
If you've scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.
If you want comfort, skip this.
What We're Building
Emailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.
When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.
This role is about making revenue predictable while we scale aggressively.
What You Own
You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.
Specifically:
Forecast accuracy (±10%)
Pipeline discipline
Net Revenue Retention
Gross churn reduction
Enterprise expansion
Revenue visibility across the org

You will run sales, marketing, customer support, and engineering.
If revenue misses, it's on you. If we scale hard, you're the architect behind it.
Requirements
What This Role Is Not

Not corporate COO
Not process theater
Not a founder babysitter
Not maintenance mode
We want a builder. Someone who has:

Cleaned up messy CRMs
Killed fake optimism in forecasts
Reduced churn in usage-based SaaS
Installed discipline in scrappy teams
Worked directly with a driven founder
If you've only operated inside polished enterprise orgs, this likely isn't for you.
What Success Looks Like
By Day 90

Clean forecasting system
Clear segmentation
You running revenue meetings
Founder removed from operational noise
By 12 Months

Revenue predictable
Enterprise motion repeatable
NRR strong and stable
Internal execution tight
Long-Term

Scale toward eight figures
Revenue leadership under you installed
Infrastructure-level positioning in Media & Publishing
Who Thrives Here
You might be:

A VP Revenue at a growth-stage SaaS who's capped
A Head of RevOps already doing CRO-level work
A COO at a scrappy martech company
A former founder who learned revenue discipline the hard way
You are:

Calm under pressure
Direct
Comfortable challenging a CEO
Obsessed with numbers
Energized by growth
Benefits

Fully remote: globally distributed, optimized for deep work and autonomy
Competitive base + performance bonus
Flexible time off: no policies, no counting days
Home office & productivity budget
Professional development budget (courses, certs, conferences)
Family-friendly: paid parental leave, flexible schedules
Mental health & wellness support
If you want stability and incremental growth, this isn't for you.
If you want to build the revenue machine behind a category-defining infrastructure company, apply below or reach out directly.