REMOTE! CLIENT SERVICE REP

Work from Home US
Full time
24.75 - $30.25 Hourly
LI-Remote
The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. The Representative, Client Services (III) supports enterprise financial-institution customers by researching and resolving service inquiries, maintaining account reporting, coordinating escalations, and partnering with internal operational teams. This role serves as a knowledgeable customer-care contact and ensures timely, accurate, and professional follow-through.
Receive, research, document, track, and resolve customer inquiries and Salesforce cases.
Review operational records, account information, service details, case notes, claims documentation, and system data to determine appropriate next steps.
Provide clear status updates, findings, risks, and resolution information to customers and internal partners.
Escalate aged, high-risk, recurring, or customer-impacting issues through the appropriate channels.
Prepare and distribute recurring account reports, dashboards, issue lists, and other assigned deliverables.
Support customer calls and internal reviews by identifying aged inquiries, recurring issues, performance concerns, and customer-facing risks.
Partner with Operations, Claims, Sales, Onboarding, Product, Global Application Support, and other teams to drive timely resolution.
Maintain accurate case notes, trackers, procedures, customer information, and handoff documentation.
Identify process gaps and recurring issues and contribute to training materials and continuous-improvement initiatives.
Provide team coverage and knowledge transfer for assigned accounts.
High school diploma or equivalent.
Previous customer-service, customer-care, case-management, or account-support experience.
Working knowledge of Microsoft Excel, Outlook, and Teams.
Ability to work independently in a remote environment.
Experience supporting banking, financial-services, cash-logistics, armored transportation, or enterprise customers.
Experience using Salesforce or a comparable CRM platform.
Experience with operational reporting, claims or reconciliation research, service-performance support, and customer escalations.
Experience supporting multiple accounts and working with remote, cross-functional teams.
Customer focus, ownership, attention to detail, analytical research, sound judgment, professional communication, collaboration, adaptability, time management, problem-solving, and continuous improvement.
To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.
At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.
If you're looking for a career that combines purpose with performance, Brink's is the place for you.
If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way.