Client Service Rep - Part Time

Part-Time Member Service Representative, West Salem WI

Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. We pride ourselves on creating a welcoming environment where members feel valued and supported.
We are seeking a friendly, detail-oriented Part-Time Member Service Representative to join our team at the West Salem WI office. In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence.
Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
Process transactions accurately and in compliance with credit union policies and regulatory requirements.
Promote credit union products and services to meet member needs and support business growth.
Balance cash drawers and prepare daily reports.
Support other branch functions as needed.
High school diploma (or equivalent) and a commitment to ongoing learning.
Background in customer service. Previous financial experience would be a plus.
Previous cash handling or teller experience preferred but not required.
Detail-oriented, professional, and tech-savvy ready to help members with digital services.
Proficient with computers and basic software applications.
Commitment to providing exceptional member service.
This position is part-time, 20 hours a week, Monday through Friday, and Saturdays. Saturday 7:30 a.m. to 12:15 p.m. upon completion of training.

West Salem MSRs will participate in the Saturday morning shift rotation, which occurs two to three times per month, with hours listed above.
Starting hourly pay of $19.00 ($17.00 base pay plus $2 MSR premium)
When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
Two-week paid sabbaticals every five years worked, plus four-week paid sabbatical at twenty years of service!
Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
At Altra Federal Credit Union , you'll be part of a team that values people over profits and puts members at the heart of everything we do. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.
At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

19-19 Hourly Wage