Service Concierge Customer Support Position

This is a great entry-level position for anyone looking to break into the world of healthcare!

UPMC Western Maryland is looking for compassionate and service-oriented individuals to support our 6 West Orthopedic Unit!

Find out about what shifts and statuses are available during the interview. Position will include rotating weekends and holidays.

Customer service or secretarial experience is preferred.

Join us as we provide Life Changing Medicine to our community.

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression.

Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Follows all safety and sanitation regulations.

• Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment.
• Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Inventories pumps (SCDs, IV, etc.) Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, and routinely freshen and restock supplies in the family lounge.
• Answers unit phones and transfers to appropriate staff. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Depending upon the unit may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.

Previous experience in health care or customer service is a plus but not required.

Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran