Head of Services - Support and Managed

Job Summary Responsible for all aspects associated with the operation and maintenance of facilities for the assigned geographical area. Areas of responsibility may include equipment, space planning, HVAC, electrical and mechanical equipment, custodial and ground care and design and construction of small capital improvement projects. Position will manage between $4M to $5M in annual O&M costs and $200,000 to $250,000 in annual capital costs. Oversees approximately 366,000 to 942,000 square feet of general plant buildings per geographic region.
Job Description What You'll Do:
Provide leadership for delivering facility services to employees throughout the assigned area.
Work with all levels of area management and employees to develop and communicate Workplace Services processes and guidelines that will ensure consistent and reliable services.
Direct the activities of the Workplace Services organization in the operation, maintenance and acquisition of services, materials, and supplies for assigned area service and special purpose.
Coordinate renovation and space planning activities overseeing Contract workers associated with maintenance and repair of facilities and equipment and manage the inventory of office furniture and equipment as required.
Participate in the negotiations and execution of contracts associated with the Workplace Services function.
Identify, prioritize and make recommendations on issues that must be addressed in order to provide acceptable service in all areas of responsibility.
Provide data relative to performance metrics and bench marking to support assigned area building cost structure pertaining to services provided and provide cost budget, tracking and variance reporting as required.
What We're Looking For:
Education: Associates Degree in Business Administration, Engineering or related field.
Experience: Minimum of eight (8) years combined experience in Workplace Services operations or experience associated with management functions in a service environment including budgeting responsibilities in lieu of degree.
Additional Expectations:
Develop a thorough understanding of workplace services requests (from internal and external customers) and ensure that requested information/services are provided in a timely manner.
Establish effective communication channels with internal and external customers around all aspects of the workplace services function.
Certificate in Facility Management (CFM) is preferred but not required.
Previous supervisory experience is preferred.
Strong background in HVAC/Electrical and building systems.
Strong management skills.
Ability to work with various levels of Management.
Strong oral, written communication skills.
Strong prioritization skills to handle multiple projects.
What You'll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Expected Salary Range: $113,000.00-$123,000.00 (USD)
Compensation $98,993.00 - $128,688.00
Physical Demands The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Equal Employment Opportunity It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
“AEP offers an outstanding group of people to be a part of. The AEP culture values your integrity and awards your hard work.” Under general supervision perform skilled work involving the operation, maintenance, repair, alteration and additions to HVAC, electrical, plumbing, and mechanical building systems, building furnishings and site improvements..
AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.
Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.

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