Head of Operations & Business Management

Overview Cashera is a technology‑driven fintech funding platform serving gig workers and businesses across the United States and UK. We provide fast capital through innovative lending solutions that empower entrepreneurs and independent workers to grow and manage their cash flow effectively. Our platform blends modern technology, risk intelligence, and customer‑centric design to deliver funding when it matters most.

Cashera is seeking an experienced Director of Operations to lead and scale our core operational functions as we continue rapid growth. This role is critical to ensuring efficient, compliant, and scalable lending operations across the full loan lifecycle.

The ideal candidate brings deep experience in lending or financial services operations , strong leadership capabilities, and a hands‑on approach to building high‑performing teams and processes in a fast‑moving fintech environment.

Responsibilities Design, implement, and scale operational processes that improve efficiency, accuracy, and customer experience

Partner closely with product, engineering, risk, compliance, and finance teams to align operations with business goals.

Develop and monitor KPIs, and operational dashboards to drive data‑driven decisions.

Build, mentor, and manage high‑performing operations teams based in Miami and beyond.

Manage third‑party service providers and strategic partners.

Qualifications 3+ years of experience in operations within fintech, lending, financial services, or payments

Proven experience managing lending operations , including underwriting, funding, or loan servicing.

Strong understanding of consumer and/or small business lending regulations

Benefits Be a key leader shaping the operations of a fast‑growing fintech platform

Mission‑driven company empowering gig workers and small businesses nationwide

Competitive compensation, benefits, and growth opportunities