Care Advocate Specialist

JOB DEFINITION:

The Certified Recovery Peer Advocate I (CRPA I) functions as a member of an individual's treatment team to assist with the outreach, support and coordination of care for eligible service recipients. The CRPA I will serve as a role model and/or health coach for clients. The CRPA I is also responsible for assisting with the promotion of the Agency and its programs in the community, and will work with existing agency personnel and a variety of outside agencies to provide education on the existence of drug and alcohol use prevention services.

EDUCATIONAL REQUIREMENTS:

High School Diploma or GED

Provisional certification (CRPA-P) upon hire and receipt of full certification (CRPA) within one year is required.

EXPERIENCE REQUIRED:

Knowledge of medication assisted treatment, opiate overdose prevention and substance use disorders treatment and recovery services is required.

Relevant life experience required: personal experience living with a disability, history of substance use, or social/emotional challenge, and willingness to draw upon this experience to serve as a role model to support the recovery goals of individuals served.

Knowledge of community resources and community outreach preferred.

DUTIES AND RESPONSIBILITIES:

Provide outreach to clients in order to facilitate their engagement in services and offer additional supports so they can successfully participate in Medication-Assisted Treatment and mobile services in the community.

Provide health coaching and recovery support, especially on issues of self-advocacy, wellness self-management, medication adherence, smoking cessation, entitlements, and daily living activities.

Provide transportation for and accompany clients to medical and/or other appointments to facilitate their engagement and follow through as needed.

Provide concrete service delivery to clients i.e., benefits/enrollments as per program needs.

Maintains documents, records, statistics, and other related reports in an organized, timely and accurate manner as per policy and procedure.

Coordinates care planning with other providers of services/ resources to ensure goal directed, collaborative care, including care transitions.

Acts as a resource/consultant to all team members on issues related to substance abuse.

Provides telephonic as well as face to face outreach, engagement and service planning in the field.

Acts as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan.

Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed.

Provides crisis intervention and follow-up.

Act as liaison between the Agency and the communities it serves.

Represent the Agency in a professional and knowledgeable manner.

Assist in the promotion of the Agency through information and education about its services to the communities we serve.

Provide direct outreach to courts, attorneys, hospitals, probation, parole, DSS, CPS, DDP, PCPs, schools and various other community groups with direct referral back to the Agency and its programs.

Report and work under the direction of the director(s).

Represent the Agency at various community events such as, but not limited, to NARCAN trainings, fairs, forums, etc.

Document and report on contacts made in the community with the director(s). Documentation should include name of contact, agency (if applicable), address and telephone number.

Drive company vehicles as needed.

Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress

Complete QI Training during onboarding and participate in QI refresher training as needed.

Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.

Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.

Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.

Other duties as assigned.

BENEFITS:

We offer an attractive and competitive benefits package for full time employees which includes but not limited to:

Medical

Dental

Vision

$0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit

Flexible Spending Account

403(b) retirement plan

Long Term and Short Term Disability

Legal Plan

Dependent Care Expense Account

Life Insurance/Supplemental Life Insurance

Pet Insurance

HRA

Training programs including a Mentorship program

Employees may be eligible for Federal/Public Student Loan Forgiveness

Career growth and Promotional opportunities

Employee Perks and Discounts to Broadway shows and more

5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more

CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.

It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.

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