Head of Sales & Business Operations

Job Description: Position Summary Support sales operations and the team who are responsible for administrative/booking tasks in an effort to increase sales and service levels. Proactively engage teams to achieve goals and efficiently process all data and timeliness response to communications. Responsibilities and Accountabilities Oversee all Small Group Journeys Sales Assistants to ensure tasks are consistently handled in an efficient and timely manner Develop strategies and use reporting metrics to determine efficiencies wherever possible; make recommendations for process, procedure, reporting and technology improvements Ongoing performance management against annual objectives Resolve escalated issues with bookings and/or staff Monitor business cycles to ensure staffing coverage during peak periods Assist the team as needed with ensuring tasks are completed Participate in interviews/new hire process as needed; coordinate new hire training Collaborate with guests, travel advisors, DMCs, Third Party Suppliers, and internal departments to facilitate booking/guest information is provided per determined schedules Managerial tasks (scheduling, payroll, reports, etc.) Special projects and other related duties as required Skills and Abilities Effective people management and team-building skills Strong multitasking, organizational, and problem-solving skills Professional verbal and written communication skills Ability to work well in stressful situations Detail-oriented with excellent organizational skills. Excellent written and verbal communication skills Working knowledge of OneIS reservation system preferred knowledge of world geography Intermediate computer skills required (Microsoft Office Suite) Must be able to perform basic mathematical computations Must speak, read, and write the English language fluently Special requirements Evening and weekend hours may be required Education and Experience Travel industry experience preferred College degree preferred Salary 75-78k; with additional earning potential through sales incentives. Benefits A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee. #LI-DNP EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A&K Travel Group is a global lifestyle and travel company that sets the standard for refined and personalized travel experiences. Abercrombie & Kent is an international travel company, renowned for creating thrilling, innovative and ultra-luxurious journeys all over the world. Behind every A&K journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents