Lead Architect (Full Time, Remote)

Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.The Lead Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.What You Will Be Doing:Coming to work with an amazing and talented teamWorking hard, learning a ton, and having fun every dayDelivering and leading customers through the Qualified Implementation FrameworkInterface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified productsDocument technical requirements in order to implement a Qualified Data Model aligned to our customers business objectivesEstablish a deep consultative relationship with various client business unitsProvide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified productsConduct Quarterly Business Reviews with key stakeholdersIdentify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonialsEngage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmapExecutive analysis of customer health score to achieve renewal targetsQualifications: 10+ years of Mid Market/Enterprise software experienceExcellent interpersonal, communication, persuasion, presentation and writing skillsDeep working knowledge of Salesforce CRMWorking knowledge of marketing automation systemsKnowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applicationsOutstanding problem-solving skills, including the ability to meet a business requirement with a technical solutionMust be willing to work in a fast-paced startup environment with multiple rolesYou possess a bachelor's degreePassion for making customers successful with software solutionsUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: California - Remote; California - San FranciscoType: Full time