Hotel Evening Attendant

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.Position Overview:The Hilton Lobby Ambassador is a key representative of the hotel, responsible for creating a welcoming and memorable experience for guests from the moment they enter the lobby. They provide exceptional customer service, assist with guest inquiries, and ensure that guests feel valued and well taken care of throughout their stay.Guest Greeting and Assistance:Welcome guests as they enter the lobby, providing a warm and friendly greeting.Offer assistance with luggage, directions, and other guest needs.Information and Concierge Services:Provide information about hotel amenities, services, and local attractions.Problem Resolution:Address guest concerns or complaints promptly and effectively.Build rapport with guests and establish personal connections to make them feel valued and appreciated.Remember and acknowledge returning guests, VIPs, and loyal customers.Anticipate guest needs and proactively offer assistance or recommendations.Team Up: Be Golden, Collaborate and Help Others Succeed.Passionately Serve: Be Positive, Care Deeply and Create Memories.About Us:In a story of entrepreneurial spirit and partnership, P.Amin and his brother-in-law B.Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. Qualifications:High school diploma or equivalent.Previous experience in customer service, hospitality, or a related field.Friendly and outgoing personality with a genuine desire to help others.Knowledge of hotel operations, local attractions, and tourist services.Flexibility to work varying shifts, including evenings, weekends, and holidays.