Weekend Overnight CNA/ Home Care

We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

The Home Visit Liaison (CNA) is a field-based position responsible for conducting in-home participant visits and client/caregiver introductions to support service quality, participant satisfaction, and continuity of services. This role serves as a liaison between participants, families, caregivers, and internal teams, helping to identify and address service-related concerns, promote positive participant experiences, and support participant retention through ongoing engagement and relationship management.

Perform routine quality assurance visits in participant homes to evaluate service quality, participant experience, caregiver compatibility, and overall satisfaction.

Serve as a field-based liaison between participants, families, caregivers, referral sources, and internal teams.

Observe and document participant wellbeing, home environment concerns, service-related issues, and changes that may impact service delivery, and communicate observations through established channels.

Conduct follow-up home visits and service reviews to ensure participant needs are being addressed and quality standards are maintained.

Assist participants and families with service-related questions and facilitate communication with appropriate internal resources.

Investigate and document participant complaints, incidents, service concerns, and quality issues and assist with resolution efforts.

Monitor trends related to participant satisfaction and service quality and communicate findings to leadership.

Participate in quality assurance, compliance, customer experience, and performance improvement initiatives.

Remain current on company policies, applicable regulations, and industry best practices related to home care services.

Attend meetings, training programs, and professional development activities as required.

Minimum of five (5) years of experience in home care, healthcare, or a senior care-related industry required.

Minimum of one (1) year of experience as a Certified Nursing Assistant (CNA) in a home care or healthcare setting required. Bilingual skills preferred

Demonstrated knowledge of applicable healthcare regulations, industry standards, and best practices.

Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and internet-based applications, required.

Ability to operate standard office equipment with or without reasonable accommodation.

Ability to understand, follow, and uphold organizational policies and procedures.

Ability to exercise discretion, integrity, and professionalism consistent with organizational standards and regulatory requirements.

Ability to communicate effectively by telephone in a clear and courteous manner.

Working knowledge of clinical documentation, care coordination, and applicable state nursing regulations within the licensed practical nursing scope of practice.

Bachelor's degree in healthcare field preferred o r any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

This position is primarily field-based and requires spending the majority of working time conducting visits in participant homes throughout the assigned service area. Travel between participant homes and company locations is required on a daily basis.

Travel up to 80%.

Must be able to maintain flexibility in work schedule, including extended hours, nights, and weekends as needed.

Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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