Customer Service / Spa Concierge

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The Spa Concierge serves as the first point of contact for spa guests, creating a warm, personalized, and seamless customer service experience from arrival through departure. This role combines exceptional guest service with operational support by managing reservations, maintaining immaculate spa facilities, assisting with guest amenities, supporting retail and food & beverage offerings, and ensuring the spa environment consistently exceeds guest expectations.

Welcome guests with a warm, professional, and personalized approach while creating an elevated customer service experience.

Provide detailed information regarding spa services, treatments, amenities, wellness programs, retail products, and hotel offerings.

Process guest payments, retail purchases, and daily financial transactions accurately.

Steam and sauna facilities

Hospitality stations

Previous 17.50 hospitality, spa, hotel, guest service, or concierge experience preferred.

• Experience working with spa scheduling or hotel property management systems.
• Knowledge of Forbes Travel Guide or luxury hospitality service standards preferred.
• Professional appearance with a genuine passion for guest service.
• Comfortable working independently and collaboratively in a fast-paced luxury environment.
• Basic computer proficiency and cash-handling experience.
• Basic math skills for guest transactions and inventory support.
• Flexible availability including weekends, holidays, and varying shifts.
• Bilingual (Spanish) preferred.

Ability to stand and walk for extended periods throughout the shift.

• Frequently bend, stoop, kneel, reach, lift, push, and pull supplies, linens, and equipment.
• Ability to safely operate computers, telephones, POS systems, and office equipment.
• Ability to maintain cleanliness while adhering to OSHA, PPE, sanitation, and safety standards.
• Visual acuity sufficient to inspect cleanliness, inventory, and guest areas.
• Finger dexterity is required to operate a computer keyboard, calculator and other office/IT equipment.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

-

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.