Evening/Weekend Teller

Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store

Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently

Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy

Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary

Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately

Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs

Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions

Trains and acts as a mentor to new Tellers

Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer

Verifies customers' identities by following customer authentication policies & procedures

Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary

Adheres to safe deposit box procedures/operations and guidelines

Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times

Accountable for ensuring confidential customer information is securely stored throughout the day

Utilizes bank tools and processes to detect, address and prevent fraud

Expected to complete all required in-classroom training and on-line training by established due dates

High school diploma or GED

1 year teller or cash handling experience preferred

Demonstrated Customer Service skills preferred

Ability to work weekends, evenings, holidays as scheduled

Domestic Travel - Occasional

International Travel - Never

Operating standard office equipment - Continuous

Reading, writing and comprehending instructions - Continuous

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. J-18808-Ljbffr TD