Service Writer - FULL TIME

Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.

The Service Writer provides exceptional customer service and supports the service department by managing repair orders, scheduling work, and ensuring efficient shop operations. This role is responsible for accurate documentation, clear communication with customers and team members, and maintaining department quality and productivity standards.

$20-$21/HR + Bonus

Greet customers in a friendly, professional, and helpful manner.

Accurately assess and document equipment issues for commercial cleaning, restoration, and surface preparation equipment.

Proactively contact customers to review service needs and schedule appointments to maintain a full, efficient workflow.

Coordinate shop operations, including workflow, communication, employee efficiency, and paperwork.

Monitor and meet department quality and productivity goals.

Maintain appropriate inventory levels and ensure parts are stocked accurately.

Deliver parts to local vendors as needed.

Follow all company policies, procedures, and safety standards.

Perform other duties as assigned, including occasional overtime.

Proficiency in Microsoft Office Suite and general computer skills.

Previous experience in a service or repair environment preferred.

Ability to effectively delegate and support team efficiency.

Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. May provide informal guidance and support to more team members. Impacts the quality of own work and its contribution to the team. Benefits (Full-Time Employees):

• Health/Vision/Dental insurance.
• Paid holidays.
• Life insurance is provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.