Head of Sales Management

Job Title
Support and assist the Multi-Tenant Sales Manager by overseeing the day-to-day execution of the Multi-Tenant Sales Department, directly leading Multi-Tenant Sales Representatives through focused coaching, performance management, and real-time problem solving to achieve budgeted sales goals and adhere to sales process, customer experience, and compliance standards across assigned territories.
Responsibilities
How You'll Make an Impact

Actively and consistently support and reinforce efforts to simplify and enhance the customer experience through daily team communication, coaching, and in-field observation.
Own team sales performance, holding Multi-Tenant Sales Representatives accountable for meeting and exceeding budgeted sales goals through active performance management, coaching, and use of available reporting tools.
Supervise a team of Multi-Tenant Sales Representatives, providing daily direction, activity management, and coaching to drive consistent execution of the field sales process.
Recruit, interview, hire, and onboard Multi-Tenant Sales Representatives, ensuring they are effectively trained on field sales processes, customer experience standards, and compliance expectations.
Provide support to Multi-Tenant Sales staff through a cadence of approximately 70% field work and 30% office work, including in-field coaching, observations, and office-based performance reviews and planning.
Communicate and maintain clear territory assignments for Multi-Tenant Sales Representatives, ensuring alignment with turf management guidelines and effective coverage of assigned properties.
Monitor the payroll process for assigned staff and ensure the timely and accurate review and approval of all commission payments in accordance with Company policies and procedures.
Handle employee relations issues, including conducting performance appraisals, providing ongoing coaching and feedback, addressing performance gaps, and ensuring completion of required training (including safety and compliance training).
Assist with local budget preparation and provide input on marketing issues and sales offers based on field performance, customer feedback, and competitive insights.
Perform other duties as requested by supervisor.
Working Conditions

~ Field and office environment with travel required

Qualifications
What You'll Bring to Spectrum
Required Qualifications
Education

~ Bachelor's degree in business or marketing or equivalent experience

Experience

~1+ years of sales experience

Skills

Ability to read, write, speak and understand English
Knowledge of community sales practices
Valid driver's license with satisfactory driving record and auto insurance
Preferred Qualifications
Experience

• 0.5+ years of sales supervisory experience
• Telecommunications and cable industry experience

~ Understanding of Spectrum products and services