SERVICE AMBASSADOR (FULL AND PART-TIME)

Senior Manager, Product Management
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
While each team has a unique focus, they all share a common goal: building scalable, data-driven, and customer focused solutions. Card Site : The intersection of performance marketing and product design, crafting personalized digital journeys that immediately engage users searching for top credit cards.
Streamline card portfolio onboarding and leverage AI tools to ensure seamless access to historical documents for customers and agents.
Ensuring every customer sees the right offer at the exact right moment in their shopping journey. Working on both frontend and backend capabilities across digital and in-store channels.
CreditWise: Deliver high-impact personal financial management capabilities with real-time intelligence for 65M+ customers.
Trade Credit Settlements: Lead the modernization of transaction intake toward a microservice architecture to support enterprise partners and future growth.
Data Modernization: Define product strategy and roadmap for migrating critical data to our next-gen Card Core platform to power partner experiences.
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

Bachelor's degree in any field and 4 years of Product Management experience

Experience translating business strategy and analysis into consumer facing digital products

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (