Head of Facilities (Full-Time)

Facilities Supervisor
ThredUp is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. As one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories, we make it easy to buy and sell secondhand — helping people unlock value while doing good for the planet.
Our proprietary operating platform, which includes distributed processing infrastructure, proprietary software, and data science expertise, powers our managed marketplace and Resale-as-a-Service (RaaS) offerings. By extending the life cycle of clothing, ThredUp is changing how consumers shop and driving a more sustainable future for fashion.
As a Facilities Supervisor at ThredUp you'll be responsible for ensuring our four distribution centers are safe, efficient, compliant, and well-maintained. You'll lead a team that manages preventive and reactive maintenance, safety programs, and vendor relationships. This role combines hands-on technical work with strategic oversight to support smooth operations, reduce costs, and create a safe, high-functioning environment where our teams can thrive.
Champion a safety-first culture across all facility operations.
Ensure compliance with OSHA, NFPA, environmental, and local safety regulations.
Conduct regular inspections, audits, and hazard assessments; document and resolve issues promptly.
Oversee fire suppression systems, alarms, emergency lighting, and PPE use.
Ensure work areas are safe, organized, and aligned with ThredUp's environmental and sustainability goals.
Manage preventive and corrective maintenance on facility assets, including HVAC, plumbing, electrical, refrigeration, and life safety systems.
Perform and oversee troubleshooting and repairs on mechanical and building systems (blockages, resets, small equipment, etc.).
Maintain and inspect equipment such as pallet jacks, conveyor systems, printers, and automation assets.
Support remodels, expansions, and special facility projects as needed.
Vendor & Asset Management

Oversee vendor contracts and ensure quality, timely, and cost-effective service.
Evaluate vendor performance; enforce accountability for service standards.
Identify and execute opportunities for in-house repairs to reduce external costs.
Partner with Procurement and Operations to manage service agreements and cost control.
replace" decision-making and manage asset life cycles accordingly.
Supervise and schedule maintenance technicians across multiple shifts.
Communicate maintenance priorities and impacts to operations leadership.
Engage and educate new team members and leaders on property management priorities.
Foster collaboration with landlords, contractors, and local authorities for facility permits and compliance.
Cost & Efficiency Management

Track maintenance labor, parts, and repair costs to identify cost-saving opportunities.
Recommend and implement efficiency improvements that reduce downtime and improve equipment reliability.
5+ years of experience in facilities maintenance, property management, or industrial operations support

• Strong working knowledge of HVAC, plumbing, electrical, and mechanical systems
• Strong communication skills and ability to manage vendor relationships effectively
• climb ladders, and remain mobile during shifts

Previous experience in a distribution center, warehouse, or retail facility
Technical education or certification in HVAC, electrical, plumbing, or safety disciplines
Experience managing facility systems across multiple locations
Competitive salary + equity opportunities
Employee stock purchase plan
Flexible PTO + 9 paid holidays
Paid Sabbatical after 3 years of full-time employment
Medical, dental, vision, 401k, life and disability insurance offered
Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming Up for success, and Striving for excellence
A strong commitment to diversity, inclusion, and belonging, encouraging all team members to bring their authentic selves to work.