Customer Service/Sales Processor

is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award‑winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High‑Touch Solutions segment, Grainger offers approximately 2 million maintain‑repair‑and‑operating (MRO) products and services, including technical support and inventory management. com offers customers access to more than 14 million products, and MonotaRO.This position is hourly. Medical, dental, vision, and life insurance coverage starts on day one of employment.

18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year.

6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

The Sales Coordinator provides support to sales team members who are aligned to contractual customers. Sales Coordinators manage multiple track codes with approximately $150 million in revenue. The purpose of the role is to shift non‑selling activities away from our sales partners, enabling them to reallocate their time to strategic selling activities, resulting in sales growth. Sales Coordinators assist with contractual recurring reporting, contractual pricing coordination, track code maintenance, strategic content development, and pre/post order support. The Sales Coordinator is responsible for fostering significant business partnerships with all levels of leadership and collaborates with multiple cross‑functional teams to improve the customer and seller experience.

Support multiple sellers; strategic partner in managing approximately $150 million in sales.

Provide seller support for large contract customers (such as National Accounts, Healthcare, GPOs, Channel Business, Gov’t) in regard to CSP pricing, reporting, quotes, sourcing and other complex organizational tasks to drive contract implementation and execution of contracted business.

Practice critical thinking to actively probe to uncover unique and complex customer requirements while creating effective solutions to execute on tasks.

Act as a liaison between cross‑functional departments such as Quotes, Cross‑Referencing, Customer Life‑Cycle Project Manager, Contract Enablement Manager, Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support and other supported departments.

Use data to articulate customer story and/or address inconsistencies or anomalies.

Assist in creating and maintaining monthly, contractual, customer‑facing reporting.

Assist in mass account creation and/or deactivation.

Assist in large account list match projects; Create track code, manage proper alignment for account, sub‑ and track level; manage contractual diversity reporting; enter financial information.

High School Diploma or equivalent.

Possess the technological capabilities to efficiently navigate the Grainger systems and software packages to support customers (SAP/SOE, MS Office (Excel, Access), MS Outlook, SalesForce, Keepstock Dashboard, etc.).

Ability to influence without authority and negotiate to make sound decisions and drive for best results while minimizing risk to the company.

Strong proficient Excel skills and ability to learn new, efficient ways to manipulate and share data.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. If you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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