Customer Service Plumber

Residential Service PlumberAs a Residential Service Plumber, you will be the face of our company, providing expert plumbing services to our valued residential customers. Your skills, knowledge, and passion for customer satisfaction will play a vital role in ensuring that our customers' plumbing needs are met with excellence. Compensation: Up to $140,000/year (based on performance) Who We Are: John Henry's is dedicated to building and developing a team of outstanding individuals that provide premium quality products and 5-star service while sharing a total commitment to regularly exceeding the expectation of our customers. This is where you come in, John Henry's is looking for a talented individual to take on the role of a Plumbing Service Technician. Come work for one of the most trusted and innovative companies in the area, proudly celebrating 30 years in the community with a low employee turnover rate—because our people truly stay. We offer above-average pay plus commission, weekly pay, a company vehicle, and benefits you'll actually use, including full medical, dental, and vision with fully employer-paid options, 401(k) match, paid uniforms, and a $1,000 wellness program. Built on high integrity and next-level innovation, this is your chance to grow your career with the best in the area—while being supported every step of the way. Relocation Offered! Service Plumber Key Responsibilities: Perform a wide range of residential plumbing services, including installations, repairs, and maintenance tasks. Diagnose plumbing issues accurately and provide efficient solutions to meet customer needs. Install, repair, and maintain plumbing fixtures, pipes, valves, faucets, and water heaters. Conduct thorough inspections of plumbing systems and identify potential problems or areas for improvement. Collaborate closely with customers, actively listening to their concerns, and providing expert advice and recommendations. Ensure all work is performed in compliance with industry standards, local codes, and safety protocols. Document services performed, materials used, and time spent on each job accurately and efficiently. Maintain a clean and organized work area, ensuring proper handling and storage of tools and equipment. Deliver exceptional customer service, addressing customer questions and concerns with professionalism and empathy. Foster positive relationships with team members, providing support and assistance as needed. Embrace a teamwork-oriented approach, collaborating with colleagues to ensure seamless project execution. Uphold company values and policies, consistently representing the company in a professional and ethical manner. Service Plumber Qualifications: Service Plumber certification or equivalent. Proven experience in residential plumbing services, including installations, repairs, and maintenance. Solid understanding of plumbing systems, fixtures, and materials. Excellent customer service and communication abilities. Detail-oriented with a focus on delivering quality workmanship. Service Plumber Interpersonal Qualifications: Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.