Service Department Customer Service Porter

Service Porter Position
Whiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service Advisors, and ensuring a professional and organized service drive experience for customers.
The Service Porter position is designed as an entry-level role with a defined growth path into Service Advising for individuals who demonstrate reliability, initiative, and a strong understanding of dealership service processes.
Key Responsibilities

Assist with running customer and dealership vehicles through the car wash
Assist Service Advisors with shuffling, staging, and organizing vehicles throughout the service lot
Locate vehicles and bring them to the service drive for:
Customer pickup or drop-off
Advisor review
Technician needs
Detailing, washing, or delivery

Perform various tasks in support of Service Advisors and overall service department workflow
Properly tag vehicles using hang tags and dealership identification methods
Install protective items on vehicles, including:
Floorboard covers
Seat covers
Steering wheel covers

Maintain a clean, orderly, and professional service drive and lot environment
Follow all dealership safety procedures and operational standards
Perform other related duties as assigned to support efficient service department operations
Qualifications & Requirements

Must be at least 18 years of age
Valid driver's license required with an acceptable driving record
Ability to lift up to 50 pounds
Clean-cut, professional appearance
Ability to follow directions and work efficiently in a fast-paced environment
Strong attention to detail and sense of responsibility
Willingness to learn dealership systems, processes, and service workflows
Positive attitude and team-oriented mindset
Driving Requirements

Employees 18 years of age or older may operate vehicles on dealership premises only
Employees 21 years of age or older, with a clean driving record, may be assigned tasks requiring driving vehicles off dealership premises, as business needs require
All driving assignments are subject to dealership policies and insurance requirements
Attire & Appearance Standards

Jeans with a company-issued polo shirt
Clean, professional, and well-groomed appearance required at all times
Growth & Advancement Opportunity
This position is intended to serve as a developmental role within the service department. As the Service Porter becomes familiar with dealership processes, repair order flow, customer interaction, and service operations, there may be opportunities for advancement into a Service Advisor position, based on performance, reliability, and demonstrated aptitude.
Work Environment

Combination of indoor and outdoor work in varying weather conditions
Fast-paced automotive service department
Frequent interaction with Service Advisors, Technicians, and Management