Process Engineering Technical Support

Bachelor- / Master- / Diplom-Arbeiten, befristet Field Process Engineer, MOCVD Open to candidates nationwide (USA). USA General (Preference near major airport)- role requires 75% traveling requirement

AIXTRON SE is a leading equipment manufacturer for the semiconductor industry and the market leader in complex deposition processes for compound semiconductors. Founded in 1983, the company has grown into a global technology leader publicly traded on the German stock exchange.

serves as our North American sales and service hub. Our team of sales managers, field service and process engineers, and logistics specialists provides customers across North America with high-level technical support, training, and guidance on system operation, maintenance, and optimization. We collaborate closely with major tier-1 industrial customers who use our systems for high‑volume production and help advance this technology as our partners.

Power electronics (GaN, SiC), opto-electronics (GaAs, InP), and micro‑LEDs (GaN, GaAs) are expanding rapidly, and we expect strong continued growth in these segments. Customer service is essential to support this momentum.

AIXTRON Inc. is seeking experienced Field Process Engineers to work with customers on qualifying and sustaining state‑of‑the-art (MO)CVD systems in R&D and high-volume manufacturing. In the role of “field process engineer”, you are responsible for the process qualification and technical acceptance of our (MO)CVD semiconductor equipment at our customer’s sites. You will also serve as a liaison between customers and all components of the company throughout the acceptance process. After technical acceptance of the semiconductor equipment, the Field Process Engineer offers support in the process optimization and maintenance of the equipment as well as the customer training on semiconductor equipment and process related topics. Finally, the position is responsible for maintaining a high level of customer satisfaction while representing the interests of the company.

Implement equipment (semiconductor) process recipes and process parameters according to customer specifications

Provide sustainable process support at selected key and strategic customers

Coordinate customer sample evaluations on various AIXTRON equipment located at customer sites and/or application labs

Define and describe equipment process performance specifications for customer applications by evaluating customer process methods, facilities, materials, patterns, measurement equipment and procedures.

Provide support for sales department including demonstrations and information on technical and design issues

Assists with the installation, technical system check, and commissioning of equipment (if necessary, worldwide)

Communicate with customers in order to analyze specific needs and requirements within the after sales operations

Take part in providing customers with a 24 by 7 service support coverage

Analysis of problems resulting from customer requests

Documentation of customer contacts, project related files, technical and process information/solutions, etc

Provide information on process improvements to headquarters

Ensure the proper function/condition of all personal tools and safety equipment

Remain current with technology, training, and new components installed in equipment

Work includes exposure to hazardous chemicals; handling of hazardous chemicals must be performed according to safety procedures. Train less experienced employees and customer representatives on equipment operation and maintenance

Might be requested to work off-hours, including weekends, up to 12-hour shifts and lift up to 50 lbs.

D Degree in Chemistry, Physics, or Electrical/Materials Engineering

5+ Years of experience in (metal organic) chemical vapor deposition (MO)CVD Technology/Process or related semiconductor processing is highly desirable

5+ Years of experience in compound semiconductor materials or related semiconductor/device characterization techniques is a plus

Demonstrated proficiency in using statistical analysis programs for gathering and analyzing process data related to equipment performance specifications.

Ability to write formal reports to document field activities

Ability to make technical presentations in front of customers

Ability to learn semiconductor processing to assist customers with integration

Ability to interact and communicate effectively with a variety of personnel such as Manufacturing, Systems Engineering, Marketing, Sales, and Customer Support

Ability to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

Ability to work independently and on own initiative to deal with customers and to analyze and solve process issues

Must be willing to travel internationally and domestically up to 75% of the time

A challenging field of activity with great creative potential at an innovative, international and expanding technological leader

Targeted personnel development through continuous specialized factory, field and self-paced training and development of personal skills