Head of Operations & Business Management

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
The Supervisor of Biospecimen Operations is responsible for overseeing sample management activities and site support for clinical trials, including receipt, processing, storage, retrieval, shipment, and destruction of specimens. This role manages daily operations, ensuring compliance, efficiency, and collaboration to meet protocol requirements. Serve as the primary escalation point for operational issues.

• Facilitate specimen receipt, registration, query initiation, and shipment preparation.
• Oversee specimen storage at all temperatures and chain-of-custody management.
• Manage the preparation, QC, labeling, and shipment of biospecimens to partner labs and sponsors.
• Ensure timely reconciliation of sample discrepancies and accurate destruction processes.
• Serve as the communication point for clinical investigator sites (Latin America Region).
• Communicate effectively with clients, sponsors, sites, and partner laboratories.
• Address client inquiries and provide protocol-specific training for staff.
• Identify opportunities for process improvements and implement changes.
• Manage non-conformance reporting and investigations.
• Work closely with internal and external stakeholders to ensure sample management requirements are met.
• Maintain department metrics and prepare inventory reports.
• Perform housekeeping tasks, including freezer scraping, cooler checks, and alarm testing.
• Support maintenance of supplies and equipment.
• High school diploma or GED required.
• Associate's degree with at least 2 years of clinical research, central laboratory, biorepository, or related experience or BA/BS in laboratory science, health science, or business preferred.
• Previous experience providing training, workflow coordination, or leadership in a laboratory or biospecimen environment strongly preferred.

To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications including MS Word, Excel, and PowerPoint. Candidate must be willing and able to learn new software programs as required for the position.

~ Strong understanding of biospecimen handling, storage systems, and regulatory requirements preferred.
Proficiency in inventory tracking systems and sample processing tools preferred.
~ Ability to read, write, and fluently speak both English and Spanish preferred.

Exposure to dry ice and cold storage environments and biological samples.

Travel Requirements: Fully Onsite in Cleveland, Tuesday-Saturday 8am-4:30pm EST
At LabConnect, we are proud to be one global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), creed, national origin, age, disability, genetic information, veteran status, or any other legally protected status. Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
Short and Long-Term Disability, Life Insurance, and AD&D
In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always .
We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to
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