Customer Experience Concierge (Full-Time)

Full time

Luke's are our most valuable asset! and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.

Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)

Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process

Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes

Supports other practice-based team members by promptly addressing in-basket clerical pool messages

Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Requires continual use of fingers for patient care, writing and computer entry. High School graduate or equivalent required. Preference given to graduates of administrative training programs.

TRAINING AND EXPERIENCE:

Customer Service experience preferred.

Quality-driven

Service-oriented

Please complete your application using your full legal name and current home address. It is highly recommended that you create a profile at the conclusion of submitting your first application. Luke's University Health Network is an Equal Opportunity Employer. (

Luke’s University Health Network ( (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.