Head of Client Support Services

Service Manager

We are seeking an experienced Service Manager to join our team. This is an amazing opportunity for a candidate with a strong service background who is seeking a leadership role in our transportation setting. As a Service Manager, you will oversee and manage the service department, ensuring customer satisfaction, efficient operations, and profitability.

Manage and lead a team of service advisors, technicians, and support staff

• Develop and implement strategies to improve customer satisfaction and retention
• Ensure the service department meets or exceeds established goals and targets
• Monitor and control expenses, including parts inventory, labor, and overhead costs
• Establish and maintain strong relationships with customers to drive repeat business
• Ensure compliance with company policies, safety regulations, and industry standards
• Monitor and analyze service performance metrics to identify areas for improvement
• Resolve customer complaints and concerns in a timely and satisfactory manner

Strong customer service skills with a focus on building long-term relationships

- Proficient computer skills, including experience with service management software

Holidays

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

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