Client/Customer Support Rep

Location: Remote
Employment Type: Contract-to-Hire
Were a fast-growing stealth stage startup operating in specialized alternative markets. Our team uses data, technology, and clear processes to help people move through complex systems with confidence. We value reliability, strong communication, and operational excellence.
As a Customer Support Representative , youll be the first point of contact for individuals engaging with our programs. Youll guide them through a structured set of steps, answer questions, collect information, and ensure they feel supported throughout the process.
This role is ideal for someone who enjoys helping people, thrives in organized environments, and can stay warm and professional while handling one-on-one video call conversations with prospective clients and gig workers throughout the day.
Record accurate notes and update internal documentation immediately after each interaction
Support smooth handoffs across internal teams
Warm, clear communicator who enjoys helping others
Comfortable working with structured processes and guidelines
Experience in customer support, call centers, service roles, or administrative support
Familiarity with CRM or ticketing systems
New grads and new workers welcome