Front Desk Receptionist - Hospitality

Front Desk Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue's luxury landscape.

We are looking for a highly motivated individuals to join our Front Desk team. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

Help guests discover their "Wanderlust" experience

Provide exceptional customer service by being engaging and taking sincere interest

Help to resolve problems and "WOW" guests through recovery when things aren't quite right

Promote and sell special hotel programs.

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Be knowledgeable of all emergency procedures and policies.

Maintain house bank.

Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

High school diploma or equivalent.

Computer skills

Ability to stand for the duration of the shift

Must be available to work various shifts including weekends and holidays

We celebrate diversity and are committed to creating an inclusive environment for all employees.