Head of Operations Management (m/w/d)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

Work effectively with store management and store crews

Supervise the store’s crew through assigning, directing, and following up of all activities

Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (Greet, offer help, and thank)

Handle all customer relations issues in accordance with company policy

Promote a positive shopping experience for all CVS customers

Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)

Merchandise/Presentation

Maintain customer/patient confidentiality

Price merchandise

Stock shelves

Support the planning, execution of displays, signage and inventory of weekly, promotional, and seasonal merchandise

Support the planning, execution of display and maintenance of off-shelf merchandise

Required Qualifications

Deductive reasoning ability, analytical skills, and computer skills.

Advanced communication skills, supervision, and influencing skills.

Ability to work a full‑time flexible schedule, including early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

Experience as a retail supervisor.

Education

High School Diploma or Equivalent – Preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$17.00 - $26.00

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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