Financial Advocate - Part Time

Patient Financial Advocate
Why North Memorial Health?
At North Memorial Health, you're part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women's Choice Award Best Hospitals list.
Most part-time and all full-time positions are eligible for benefits.

• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. The Financial Advocate's primary function is to perform a thorough financial screening of patients. The Financial Advocate is also North Memorial's primary contact for patient education in areas of insurance benefits, levels of coverage, and billing and collection processes. Responsibilities include ensuring that all accounts have been cleared for billing, obtaining insurance authorization for services, securing payment arrangements (including collection of co-payment/coinsurance) prior to patient discharge and for major outpatient services, identification of other potential payment sources (including Financial Assistance program, initiating/completing the Medical Assistance application process), and providing costs estimates.
High school graduate or equivalent required
• Bachelor's degree strongly preferred.

One to two years of work experience as Patient Financial Advocate, Patient Registration, Patient Accounting, or a related health care field.

• Prior experience in customer service, especially in front end patient interactions regarding financial processes.
• Prior experience in communicating with insurance carriers to obtain authorization for services is preferred, • Excellent customer service and interpersonal skills.
• Advanced knowledge of insurance, including government assistance programs.
• Bilingual skills (English/Spanish) a plus.
• Strong computer skills.
• Efficient typing skills of at least 40wpm.
• The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. Work Group: Non Contract

Shift: Days 8 hours

Weekend Requirement: Weekends as Needed
Remote or On-site: On-site
Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
Applicants must be currently authorized to work in the United States on a full-time basis. Whatsapp Facebook LinkedIn Email App

North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy
Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.