Head of Service Management

Provides on-site supervision for all stimulation jobs. Acts as company’s representative in dealings with customer on site. Prepares ready to work procedures with the service crew to include chemical loading, fluid testing, safety equipment, DOT requirements, customer work order and communicate any special instructions to other management or crew staff. Coordinates and supervises activities of transportation and material-moving equipment. Oversees all crew job activities from leaving home base to servicing at the job locations and return to home base.

Essential Duties and Responsibilities:

Responsible for all logistics including meeting with tank personnel and coordinating pre-job requirements.

Performs a full range of supervisory responsibilities including training, scheduling of work, grievances, performance counseling, and recommendations for promotions, demotions and termination of employment. Ensures that all relevant Human Resources and HSE policies and procedures are followed and adhered to.

Works with customers who have special request including tanks and wellheads. Communicates with them regarding the job before start, during and after service is completed.

Apply knowledge of industry to analyze and manage day to day operations to ensure efficient and effective services for the customer.

Ensure crew members are meeting customer and company requirements.

Knowledgeable of Standard Operating Procedures (SOP) and adheres to SOP’s.

Reviews the job parameters and specifics with appropriate personnel in the preplanning stages of the job.

Verifies all dispatch information, load information, fluid, chemical, equipment are ready for service.

Instructs crew members in job procedures, route to location, convoy procedures, rig-up assignments, job assignments, monitoring safety equipment, monitoring communication equipment, and reviewing any special conditions.

Confirms DOT regulations are observed by all drivers.

Directs and supervises the designated representative to begin the equipment spotting procedure.

Conducts a safety meeting with crew prior to start up, daily, and during job, if job changes occur after start up.

Reviews the finished project with crew when service is complete, and oversees cleanup to prepare for return to home base.

Prepares reports and schedules to ensure accuracy and efficiency.

Inspects work performed to ensure that it meets specifications and established standards.

Instructs work crew in work policies and procedures, and the use and maintenance of equipment.

Investigates complaints about service and equipment, and takes corrective action.

Oversees equipment maintenance to ensure that it is in working order. Confirms all equipment is operational.

Identifies and recognizes changes in circumstances, with attentiveness to security violations or an emergency situation.

Performs other related duties as required.

Educational and Other Requirements:

High School diploma or equivalent.

Two to four years work related skill, knowledge, experience or vocational training preferred.

Must pass the required SSIT progression training course.

General knowledge of principles and processes for providing customer and personal services.

General knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

General knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Sensitive to confidential information.

Must work independently and as a member of team.

Mental and Physical Requirements:

Able to read, speak and write English.

Strong physical and mental health to maintain demanding workload.

Able to work under stressful conditions at times.

Climbing - able to go up, down and over equipment in a safe manner using good judgment and proper safety equipment as is required.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Wear Common Protective or Safety Equipment such as but not all inclusive Safety Shoes, Glasses, Gloves, Hearing Protection, and Hard Hats.

Position will consistently dictate 40 hours per week with frequent extended hours as business needs dictate.

Position will require (24) twenty-four hours availability, with (7) seven day weeks when workload demands, with time off scheduled per current workload and other staff availability.

Will require employee to be able to answer telephone calls (24) twenty-four hours as work conditions dictate.

Using relevant information and individual judgment to ensure whether events or processes comply with laws, regulations or standards.

Trouble shoots problems on equipment and processes and selects the correct method to resolve issue.

Strong work ethics of integrity and honesty strives for excellence in all activities employing accompanying communication.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Analyzing information and evaluating results to choose the best solution and solve problems.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Dependable, reliable, fulfills responsibilities.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and is subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

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