Cashier/Receptionist - URGENTLY HIRING!

Job TitleFull-Time and Part-TimeSummaryReceives callers at the dealership, determines the nature of their business, and directs callers to their destination. Organizes dealership records in an efficient manner enabling easy and quick retrieval.Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.Hourly Rate is $16.50Essential DutiesGreets showroom customers and determines the nature of their visit as needed.Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.Answers incoming phone calls. Maintains refreshments (coffee) and fresh baked cookies in the customer lounge area.Accept mail from postman and delivers to the business manager immediatelyMakes sure all FEDEX/UPS packages are ready for pick upPut phones on night ring at end of shiftAssists with clerical duties as requested.Files within appropriate file system all dealership forms, records, reports, correspondence, or other important material.Reads/examines incoming material for accuracy and legibility, gets clarification if necessary, classifies properly, and files within appropriate file system.Keeps records of material removed from files.Disposes of obsolete files in accordance with established retirement schedule or legal requirements.Greets customers at the cashier counter in a pleasant and professional manner.Collect payments for parts and service tickets presentedClose out tickets in computer accuratelyProcess checks as instructed (IE: proper ID, verification, guarantee if applicable)Process credit/debit cards as instructed (i.e.: proper signatures, verify amounts)Process cash transactions accurately (i.e.: give proper change, check for fake dollar bills)Get customer signatures on all repair orders and warranties as instructedResponsible for cash drawer/balance at beginning and end of shiftReconcile cash taken in at end of shift and drop in safe with checks and credit cardsRun credit/debit card batch slip at end of shiftMake sure warranty and PDI tickets are held for service managerPrepare follow up sheet for customer relations for all applicable service repair ordersMake up change order as necessary for porter to take to the bank (coordinate with Controller)File Service copies in customer files as instructedMake up new files as necessaryPull files as neededReceives cash, checks and credit card payments from customers; Makes change and issues receipts to customers.Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.Reconciles cash drawer daily.Answers customer questions about service performed or products purchased or refers them to someone who can.Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.Reconciles gas purchase statements.Provides clerical and secretarial assistance to departments as needed.Acts as backup receptionist.Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.Comply with all company policies as required. Meal and rest period policy, timekeeping, etc. Complete all required HR training.Maintain a valid driver's license and immediately inform management of any changes in its status.i.e.: a high level of personal grooming, hygiene, and uniform appearance.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience· High school diploma or general education degree (GED); or one to three months related experience and/or training; Language Skills· Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.· Understand and speak Spanish and English.Mathematical Skills· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to deal with problems involving a few concrete variables in standardized situations.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technology developments).