Help Desk IT Support / Technical Support
MOXTEK, Inc.
Job Summary: Responsible for providing frontline technical assistance and support related to computer systems, hardware, or software. Provide support to staff on all company-supported applications.
Monitor and resolve Help Desk tickets.
- Field frontline calls, emails, and chats. (Be the "face" of IT.)
- Set up new users and provide computer orientation to new and existing staff.
- Image, install, modify, and repair computer hardware and software.
- Document processes.
- Provide technical assistance and support related to computer systems.
- Create and help maintain reports.
- Maintain IT stock room.
- Learn our systems in order to be a back-up for network and other systems.
- Associates or 2+ years of experience in information technology, computer, or engineering science, or equivalent applicable work experience
- 1-2 years help desk experience preferred
Heavy knowledge of Windows 10 and 11
- Good understanding of computer hardware
- Knowledge of basic networking principles
- Familiar with Cybersecurity platforms
- Installation and troubleshooting of software on Windows OS.
- Must be able to communicate fluently in English, both verbally and in writing.
- Ability to learn and support new systems and applications
- willing to help as requested
We are a small tight-knit team, looking for the right Help Desk person with a positive attitude and a good work ethic.
Vacancy posted 1 day ago
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