Front Desk Receptionist - Hotel - 3rd Shift

Front Desk Receptionist Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. At the epicentre of San Francisco stands the city's iconic hotel, where business ideas emerge, loved ones connect and life's most important celebrations happen. When you're not shopping at Union Square, enjoying the city's diverse culinary scene or exploring one of the Bay Area's top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco's fog, redwood trees and ocean.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Front Desk Receptionist

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' standards.

Settle bill accurately through credit card or cash transaction.

Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.

resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Interaction with guest will be in person, electronic mail, and/or by phone.

Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Previous luxury hotel front desk experience preferred.

Must have excellent customer service and guest contact skills.

Ideal candidates will be outgoing and enjoy helping others.

Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.

You must possess the ability to work in a high volume operation.

You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and/or weekends)

Hourly Rate $37.76

Generous medical, dental & vision insurance plans

401k Retirement plan

Fur Baby/Pet Insurance

Complimentary accommodation at other Four Seasons Hotels and Resorts

Paid holidays, vacation & sick days

To learn more about Four Seasons Hotel San Francisco:

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We look forward to receiving your application!