Customer Service Officers

Mobile Service Advisor at Sutton Ford
Position Summary Sutton Ford is looking for a highly organized and customer-focused Mobile Service Advisor to support our expanding Mobile Service Department. This entry-level position is ideal for someone looking to start a long-term career in the automotive dealership industry.
The Mobile Service Advisor helps coordinate mobile vehicle maintenance and repair appointments while ensuring excellent communication with customers throughout the service process.
Responsibilities Schedule and coordinate mobile service appointments
Communicate with customers regarding service needs and appointment details
Prepare and manage repair orders
Coordinate technician schedules and routing
Monitor appointment flow and customer updates
Assist with follow-up communication and customer satisfaction
Work closely with service management, technicians, and parts personnel
Help grow the dealership’s mobile service business
Follow up with Service leads provided by management.
Qualifications Strong communication and customer service skills
Highly organized and detail-oriented
Comfortable using computers and scheduling systems
Ability to manage multiple tasks simultaneously
Professional attitude and appearance
Automotive experience is helpful but not required
Valid driver’s license required
What We Offer Entry-level automotive career opportunity
Paid training and development
Advancement opportunities within the dealership
Competitive compensation
Team-oriented work environment
Employee discounts
Health and retirement benefits available

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