Head of Operations Management (m/w/d)

We’re building a world of health around every individual — shaping a more
connected, convenient and compassionate health experience. At CVS Health®,
you’ll be surrounded by passionate colleagues who care deeply, innovate with
purpose, hold ourselves accountable and prioritize safety and quality in
everything we do. Join us and be part of something bigger - helping to simplify
health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such,
fulfills the company purpose of helping people on their path to better health by
driving store execution and performance while building consumer loyalty to
CVS/pharmacy through a focus on excellent customer service. Under the
supervision of the Store Manager, the Operations Manager will maintain an
engaged, productive store team through strong leadership, demonstrating
initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the
total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position
is not part of the CVS/pharmacy Retail Management Development Program.
Operations Managers are not eligible for direct promotion to Store Manager.
Candidates with a short-term goal of becoming a CVS Store Manager should instead
apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and
timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning,

overnight and weekend shifts, to work overtime as needed, and to respond to
urgent issues at the store when they arise

Preferred Qualifications

* Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$19.00 - $29.00

This pay range represents the base hourly rate or base annual full-time salary
for all positions in the job grade within which this position falls. The actual
base salary offer will depend on a variety of factors including experience,
education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members
and communities we serve and we are committed to fostering a workplace where
every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and
benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package
designed to support the physical, emotional, and financial well‑being of
colleagues and their families. The benefits for this position include medical,
dental, and vision coverage, paid time off, retirement savings options, wellness
programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application
process and on Benefits Moments [

We anticipate the application window for this opening will close on: 08/31/2026

Qualified applicants with arrest or conviction records will be considered for
employment in accordance with all federal, state and local laws.